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VoIP Technical Support Engineer
at Reed Recruitment in Plantation, FL
The MailStreet (division of Apptix) Technical Support Engineer, VoIP will be responsible for support and provisioning of all telephone service/features. Related activities include working trouble tickets, performing daily checklists, general maintenance and other related projects.
NETWORK
· Develop and understand network models and perform ‘what-if’ scenarios
· Strong knowledge of IP Concepts including VLAN's, QoS, tuning and capacity management concepts expected
· Strong Networking knowledge, including: LAN topology, IP routing, TCP/IP, small office/Home office networking
· Ability to troubleshoot network issues at a packet level, using common tools such as WireShark and Ethereal.
· Strong experience configuring and troubleshooting network equipment, including routers, switches, and firewalls
· Thorough experience and knowledge of network and VoIP protocols, including SIP, RTP, RTCP, DNS, & DHCP
EXPERIENCE
· Broadsoft PBX knowledge a plus
· Familiar with most home/SOHO routers, including Linksys, D-Link, Netgear,Belkin, etc
EDUCATION
· Associate’s degree or equivalent experience.
· 5 years technical experience preferred.
· Experience with hosted VOIP preferred.
· Must work well in a team environment and can multi-task effectively and efficiently.
· Strong documentation and organizational skills are required.
NETWORK
· Develop and understand network models and perform ‘what-if’ scenarios
· Strong knowledge of IP Concepts including VLAN's, QoS, tuning and capacity management concepts expected
· Strong Networking knowledge, including: LAN topology, IP routing, TCP/IP, small office/Home office networking
· Ability to troubleshoot network issues at a packet level, using common tools such as WireShark and Ethereal.
· Strong experience configuring and troubleshooting network equipment, including routers, switches, and firewalls
· Thorough experience and knowledge of network and VoIP protocols, including SIP, RTP, RTCP, DNS, & DHCP
EXPERIENCE
· Broadsoft PBX knowledge a plus
· Familiar with most home/SOHO routers, including Linksys, D-Link, Netgear,Belkin, etc
EDUCATION
· Associate’s degree or equivalent experience.
· 5 years technical experience preferred.
· Experience with hosted VOIP preferred.
· Must work well in a team environment and can multi-task effectively and efficiently.
· Strong documentation and organizational skills are required.
Published at 30-05-2009
Viewed: 44 times
Viewed: 44 times