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Customer Support Engineer
at Reed Recruitment in Orlando, FL
Job Overview
The Customer Support Engineer (CE) is responsible for post-sales support. The CE is responsible for install/de-install activity, upgrades, software and hardware trouble shooting/repair and overall customer satisfaction.
Job Functions
1. install
2. de-install
3. upgrades
4. hardware repair
5. software repair
6. standby 7 x 24 on rotational basis with other engineer(s)
7. performance reporting
8. hi-track support
9. overall customer satisfaction
Primary Qualifications
Should have exposure to hardware/software
Must have SAN experience (both hardware and software)
Must have at least 3 years of Storage service experience
Other:
Must be a self-starter, initiator
Must be able to work overtime and be on standby
Must have effective transportation and ability to support customer activities on 24X7 basis.
The Customer Support Engineer (CE) is responsible for post-sales support. The CE is responsible for install/de-install activity, upgrades, software and hardware trouble shooting/repair and overall customer satisfaction.
Job Functions
1. install
2. de-install
3. upgrades
4. hardware repair
5. software repair
6. standby 7 x 24 on rotational basis with other engineer(s)
7. performance reporting
8. hi-track support
9. overall customer satisfaction
Primary Qualifications
Should have exposure to hardware/software
Must have SAN experience (both hardware and software)
Must have at least 3 years of Storage service experience
Other:
Must be a self-starter, initiator
Must be able to work overtime and be on standby
Must have effective transportation and ability to support customer activities on 24X7 basis.
Published at 30-05-2009
Viewed: 65 times
Viewed: 65 times