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Collections Specialist
at Reed Recruitment in Doral, FL
About the Job
We are currently seeking a Collections Specialist for our Miami office.
DUTIES AND RESPONSIBILITIES:
· Responding to customer inquiries to the customer's satisfaction
· Creating and closing customer related tickets for all Dedicated customers
· Liaising with other departments to solve customer issues-taking ownership of the issue-help to insure high customer satisfaction
· Monitoring the collections queues
· Working with TAM's and Sales to assist with billing issues and monitor tickets even if they have been escalated to ensure resolution
· Modifying customer information as per customer's instructions - address, method of payment, e-mail address etc.
· Monitoring aging report and contact customers re outstanding invoices
· Working with Cash Applications department regarding misapplied payments or unapplied payments
· Cancelling or suspending accounts for non-payment
· Requesting reactivation of accounts once their payment has been processed
· Assisting your Manager or Team Lead with special projects or ad-hoc duties as required
DESIRED QUALIFICATIONS
· 2+ years of collections experience
· Proficient in Word, Excel, Great Plains
· Ability to manage up to 500 accounts at one time
· Deal extremely well under pressure and ability to multi task
· Strong interpersonal and communication skills
· Extremely customer-oriented
· Strong attention to detail
· Ability to work in a team environment and take direction from others; team player
· Bilingual- Spanish speaking is a plus
We are currently seeking a Collections Specialist for our Miami office.
DUTIES AND RESPONSIBILITIES:
· Responding to customer inquiries to the customer's satisfaction
· Creating and closing customer related tickets for all Dedicated customers
· Liaising with other departments to solve customer issues-taking ownership of the issue-help to insure high customer satisfaction
· Monitoring the collections queues
· Working with TAM's and Sales to assist with billing issues and monitor tickets even if they have been escalated to ensure resolution
· Modifying customer information as per customer's instructions - address, method of payment, e-mail address etc.
· Monitoring aging report and contact customers re outstanding invoices
· Working with Cash Applications department regarding misapplied payments or unapplied payments
· Cancelling or suspending accounts for non-payment
· Requesting reactivation of accounts once their payment has been processed
· Assisting your Manager or Team Lead with special projects or ad-hoc duties as required
DESIRED QUALIFICATIONS
· 2+ years of collections experience
· Proficient in Word, Excel, Great Plains
· Ability to manage up to 500 accounts at one time
· Deal extremely well under pressure and ability to multi task
· Strong interpersonal and communication skills
· Extremely customer-oriented
· Strong attention to detail
· Ability to work in a team environment and take direction from others; team player
· Bilingual- Spanish speaking is a plus
Published at 30-05-2009
Viewed: 53 times
Viewed: 53 times