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Desktop Support Specialist
at Reed Recruitment in Eglin AFB
Desktop Support Specialist
Location: Eglin AFB
Job Description:
* Candidate will provide first line technical support to computer customers with questions regarding account administration, distribution of software and documentation, enterprise applications, system, and network status. * Answer simple technical or functional questions and perform minor troubleshooting regarding use and identification of personal computer hardware and software related to network communications. * Candidate provides support to users in helping them navigate/use software applications and troubleshoot/resolve problems. If the candidate is unable to handle requests, the candidate will collect and document the necessary information for the appropriate specialist, higher level personnel or tiered support. * Follows detailed administrative procedures and processes support requests accurately and in a timely manner. Uses established detailed guidelines and assists higher level technicians with on-site installations. * Acquires and maintains knowledge of existing systems and new systems in order to provide accurate assistance. Attends training sessions as required. * Participates in special projects/data calls as required, under close supervision, that enhance the quality or efficiency of the Support service.Education:
* High school education or equivalent; Skills and Qualifications: * Ability to obtain a U.S. Security clearance * General understanding of how computers connect to networks / servers * Knowledge of basic computer concepts, and the Internet * Knowledge of Windows XP, Microsoft Office, and Outlook—able perform basic tasks with these applications such as word processing, sending email, etc. * Working knowledge of basic hardware such as printers and scanners, media storage * Effective communication skills (oral & written) / Good organizational skills
Published at 30-05-2009
Viewed: 45 times
Viewed: 45 times