applicants
Business Director
at Reed Recruitment in SARASOTA, FL
Description
BPO Operations Director
REQUIRED:
Experienced senior executive with a proven track record of establishing, executing, and delivering on operational strategies aligned with business objectives. An active member of business leadership team who shapes operations direction, sets priorities, and holds self and others accountable for commitments. A people-oriented leader with a demonstrated ability to attract and retain high performing individuals, cultivate their potential, and encourage and enable their best contributions. A reputation for the ability to manage conflict effectively, an appreciation for team work, and a focus on innovation that improves business results.
Preferred Background:
Insurance Knowledge:
* In-depth experience with Workers Comp and Commercial LinesLeadership skills:
* Ability to discuss business issues with clients. Demonstrates track record of developing close relationships with customers / agents * Ability to discuss and recommend workflow changes and operations strategy with client * Hire/fire authority – identify good candidates and place in correct position. * Experience managing clerical operations in multiple physical locations around the US * Ability to work with India operations team as well as domestic teams * Ability to work with other teams for overall efficient process flow, including accounting, business analysts, phone support, IVR support, disaster recovery backup team, technical staffs * Experience in acquisition of new business and support for marketing efforts to acquire new customersTechnical skills:
* Microsoft Office Suite * Management and monitoring of compliance to service standards and production of service standards reports * Sponsor Six Sigma or Six Sigma Lite projects * Management/oversight of Pay for Performance program * Financial analysis of expenses, identification and resolution of issues * Financial planning, including staff level planning and impact on expenses * Full P&L authority with corresponding CSC business responsibilitiesEssential Job Functions
* Directs the organization and performance of certain functional areas and the activities of senior managers. Provides staff direction with an understanding and following of established company policies and procedures. * Oversees business activities to ensure a high standard of professional excellence is maintained among staff members. * Directs business function including, approval of overall project plan, budgets, and work breakdown structure. * Establishes and implements short- and long-term strategies to deliver services to customers within reasonable schedules and budgets. * Establishes and communicates goals and objectives, defines methodologies, tasks, and activities, and clearly describes roles and responsibilities for performing to personnel. Communicates broadly to help ensure overall coordination for cross-functional teams. * P&CQualification
Basic Qualifications
* Master’s degree or equivalent combination of education and experience * Master’s degree in related field preferred * Fourteen or more years of related experience * Nine or more years of experience in a supervisory or management capacity included * Experience working with the past and present CSC business environment * Experience working with concepts, practices, and procedures in areas of responsibility * Experience working with the management implications of various forms of financial dataOther Qualifications
* Strong communication skills needed to interface with high-level customer representatives * Strong strategic management and planning skills * Ability to publicly represent company with internal and external clients * Ability to use own judgment and initiative in problem resolution * MUST be willing to relocateto work inour offices inSarasota, Florida. * Ability to travel occassionallyrequired (less than 25% travel).Remote Work Location Authorized:No
Relocation Assistance:Not Available
Clearance Level:None
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