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Enterprise Support Manager
at Reed Recruitment in Clearwater, Florida
About the Job
About Us:
Headquartered in TampaBay (Clearwater), Florida, Sunbelt Software is a leading provider of Windows security software with product solutions in the areas of antispam and antivirus, antispyware, and vulnerability assessment. Leading products include the CounterSpy product line, Sunbelt Exchange Archiver, Ninja Email Security and endpoint firewall technologies. The company was founded in 1994 and offers product solutions that enable companies to protect and secure their infrastructure from costly inefficiencies including spam and viruses, spyware and malware, Windows system downtime and network security vulnerabilities. Sunbelt Software has financed their own growth since its founding and operates both its Software and Media Services operations in the United States. The company is part of Sunbelt International Group, based in Paris, France.
Enterprise Technical Support Manager
We are looking for an experienced Technical Support Manager who will be managing a team of Support Technicians who support enterprise software solutions via the email/phone. These anti-spam, anti-virus, and anti-spyware solutions are developed in-house. The ideal candidate will have a successful track record of managing experienced technicians and familiarity with support for mission critical environments.
Responsibilities
· Management of a team of approximately 30 technicians in a 24/7 environment for break fix support services.
· Recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
· Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
· Analyzing and improving productivity, quality, and customer-service standards.
· Improve department quality results by studying, evaluating, and re-designing processes; implementing changes.
· Improve and monitor customer satisfaction.
Requirements
· 10+ years of technical experience with 5+ years in a management role.
· Proven successful track record of technical support management including: selecting talent, organizational development, & performance management.
· Solid understanding of computer and network technologies, and protocols in LAN/WAN environments.
· Experience driving strategy for a technical department and meeting specific improvements and objectives.
· Extensive experience working directly with customers in critical situations.
· Excellent attention to detail, ability to multi-task and to adapt easily to change, ability to maintain positive attitude while working under pressure and strict timelines.
· Driven, self-motivated, with a strong work ethic, an individual who has a passion for customer satisfaction.
Summary of benefits:
The dress code is casual...shorts are even fine! :)
401(k) Qualified Retirement Plan (Eligible from start date)
Our company provides employees with a 401(k) Qualified Retirement plan, which offers an excellent means of long-term savings for your retirement.
Life and AD&D Insurance
Sunbelt Software provides a Basic Life and Accidental Death & Dismemberment Insurance benefit to its employees. Sunbelt Software pays 100% of employee’s cost. Aetna Life Insurance Company provides the Life Insurance benefit.
Long Term Disability
Sunbelt Software provides a Long Term Disability (LTD) benefit its employees. Sunbelt Software pays 100% of employee’s cost. Aetna Life Insurance Company provides the LTD benefit.
Voluntary Life Insurance
Voluntary Life Insurance coverage is available to employees who wish to purchase additional life insurance through Aetna Life Insurance Company.
Dental Plan
Sunbelt Software pays a portion of the premium for the Dental benefit. Principal Life Insurance Company provides the Dental insurance.
Medical Benefits
Sunbelt Software offers a comprehensive medical benefits program. Aetnaprovides the Medical insurance.
Sunbelt pays a significant portion of the employee’s premium, approximately 80%. If an employee chooses dependent coverage, Sunbelt will pay approximately 50% of the premium for the employee and their dependent(s).
AAE/EEOE
We are a drug-free workplace.
About Us:
Headquartered in TampaBay (Clearwater), Florida, Sunbelt Software is a leading provider of Windows security software with product solutions in the areas of antispam and antivirus, antispyware, and vulnerability assessment. Leading products include the CounterSpy product line, Sunbelt Exchange Archiver, Ninja Email Security and endpoint firewall technologies. The company was founded in 1994 and offers product solutions that enable companies to protect and secure their infrastructure from costly inefficiencies including spam and viruses, spyware and malware, Windows system downtime and network security vulnerabilities. Sunbelt Software has financed their own growth since its founding and operates both its Software and Media Services operations in the United States. The company is part of Sunbelt International Group, based in Paris, France.
Enterprise Technical Support Manager
We are looking for an experienced Technical Support Manager who will be managing a team of Support Technicians who support enterprise software solutions via the email/phone. These anti-spam, anti-virus, and anti-spyware solutions are developed in-house. The ideal candidate will have a successful track record of managing experienced technicians and familiarity with support for mission critical environments.
Responsibilities
· Management of a team of approximately 30 technicians in a 24/7 environment for break fix support services.
· Recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees.
· Communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
· Analyzing and improving productivity, quality, and customer-service standards.
· Improve department quality results by studying, evaluating, and re-designing processes; implementing changes.
· Improve and monitor customer satisfaction.
Requirements
· 10+ years of technical experience with 5+ years in a management role.
· Proven successful track record of technical support management including: selecting talent, organizational development, & performance management.
· Solid understanding of computer and network technologies, and protocols in LAN/WAN environments.
· Experience driving strategy for a technical department and meeting specific improvements and objectives.
· Extensive experience working directly with customers in critical situations.
· Excellent attention to detail, ability to multi-task and to adapt easily to change, ability to maintain positive attitude while working under pressure and strict timelines.
· Driven, self-motivated, with a strong work ethic, an individual who has a passion for customer satisfaction.
Summary of benefits:
The dress code is casual...shorts are even fine! :)
401(k) Qualified Retirement Plan (Eligible from start date)
Our company provides employees with a 401(k) Qualified Retirement plan, which offers an excellent means of long-term savings for your retirement.
Life and AD&D Insurance
Sunbelt Software provides a Basic Life and Accidental Death & Dismemberment Insurance benefit to its employees. Sunbelt Software pays 100% of employee’s cost. Aetna Life Insurance Company provides the Life Insurance benefit.
Long Term Disability
Sunbelt Software provides a Long Term Disability (LTD) benefit its employees. Sunbelt Software pays 100% of employee’s cost. Aetna Life Insurance Company provides the LTD benefit.
Voluntary Life Insurance
Voluntary Life Insurance coverage is available to employees who wish to purchase additional life insurance through Aetna Life Insurance Company.
Dental Plan
Sunbelt Software pays a portion of the premium for the Dental benefit. Principal Life Insurance Company provides the Dental insurance.
Medical Benefits
Sunbelt Software offers a comprehensive medical benefits program. Aetnaprovides the Medical insurance.
Sunbelt pays a significant portion of the employee’s premium, approximately 80%. If an employee chooses dependent coverage, Sunbelt will pay approximately 50% of the premium for the employee and their dependent(s).
AAE/EEOE
We are a drug-free workplace.
Published at 30-05-2009
Viewed: 34 times
Viewed: 34 times