applicants
Office Depot Onsite Account Manager
at Reed Recruitment in Delray Beach / Boca Raton, FL
About the Job
Title:
Office Depot Onsite Account Manager
General Summary:
The Onsite Account Manager is responsible for the business performance and operational effectives of service capabilities designed to achieve the company’s objectives.
* Ensures that all service offers are delivering the expected value to the customers, the retail partner and the company. * Provides innovative ideas for creating new services and improving existing services and related operations. * Supports merchandizing activities to ensure targeted sales volumes are achieved. * Participates in the decision making process for operational initiatives related to delivery of the Services and impact to the stores. * Responsible for ensuring the field is executing services in strict accordance with standard operating procedures. * Work closely with Service Merchandising to ensure programs and offers can be executed by the field. * Ensures that all operational failures are escalated through the proper channel to the responsible parties.SupportSoft, Inc. (NASDAQ: SPRT) is a global provider of services that automate the help consumers and small businesses fully leverage the technology they own. The Company’s solutions improve customer satisfaction, enable new revenue streams and extend the customer relationship. We’re leveraging our 10 years plus of experience developing support software to transform the booming consumer support space.
Primary Responsibilities:
ü Track and report on daily service sales, service escalations and progress against forecast.
ü Responsible for analyzing sales and margin performance related to various advertising vehicles
ü Attends and actively participates in meeting to establish business riles on the stores behalf
ü Works closely with the IT group on testing of new applications for the stores group
ü Beta program management
ü Revenue Planning and Report Forecasting
ü Manages and oversees service deliver elements of Tech Depot Services
ü Develops innovative ideas to create new services and improve existing services
ü Verifies all new procedures and Service system modifications have been fully tested in the field
ü Closely monitors competitor services and maintains a competitive matrix to be reviewed regularly
ü Engages the field whenever operational execution negatively impacts the customer experience
Qualifications:
· Bachelor’s Degree (BA/BS)
· 3-5 years experience in a high volume retail organization
· 2+ years experience to Service delivery operations preferred
· Overall knowledge and understanding of Service sales and operations
· Overall knowledge and understanding of retail store processes
· Retail merchandizing for technology products and/or service programs preferred
· Baseline knowledge of the technical (software and hardware) aspects of PC’s
· Baseline knowledge and understanding of Service delivery in retail store and onsite environments
· Must have excellent written and communication skills
· Word, Excel and PowerPoint
· Ability to manage multiple projects and multi-task
· Must possess highly developed negotiation, analytical and reasoning skills
· Must have experience in presenting business programs to senior management
· High level of communication skills; ability to interact with all levels of management in both the corporate environment and with the field managers
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