applicants
Telecommunications Engineer Asterisk/Cisco
at Reed Recruitment in Fort Lauderdale, Florida
About the Job
We are looking for Sr. Level Telecommunications Engineer to join our team in our Fort Lauderdale office. We are not providing relocation assistance for this position, however if you already have plans on relocating yourself to this market please let us know when submitting your resume.
Summary: Provide technical VoIP engineering, implementation and support to a growing technology company.
Essential Duties and Responsibilities: Other duties may be assigned from time to time.
* Responsible for the analysis, installation, configuration, implementation, modification, and support of telecommunications VoIP hardware and software. * Extensive experience in Call Center environments. * Provide problem diagnosis, management, escalation, tracking, and resolution. * Help manage telecom vendor relationships, telecom procurement, and delivery of voice services. * Work closely with various business units to ensure voice infrastructure is meeting functional requirements. * Responsible for maintaining and updating voice infrastructure documentation and reporting (KPI’s). * Perform daily system monitoring for all voice systems. * Report and/or escalate issues to management. * Training of users for operations in voice applications, phone functionality, and voice-mail systems. * Provide support with restorations upon request while maintaining security confidentiality, and data integrity. * On-call rotation as all environments is expected to operate 24×7×365. * Other responsibilities not listed above may be defined. * This position involves planned occasional overnight travel and limited immediate travel.Minimum Qualifications/Experience/Education:
* Extensive knowledge of FreeSwitch and Asterisk. * Extensive kknowledge of Linux operating systems (Red Hat, CentOS, Ubuntu, etc). * Experience with installation, configuration and support for Cisco Call Manager version 6.x through 7.x, Unity, Meeting place and Contact Center. * Experience with UCN inContact. * Experience with Version Control Systems (svn, git). * Scripting / programming experience (bash, php, C/C++, etc) preferred. * Basic MySQL experience; MSSQL/ODBC a plus. * Associate degree or higher preferred or related disciplines. * Ability to multitask and adapt quickly to emerging technologies. * Positive team participation skills. * Strong organizational, written, and communication skills.Interpersonal Skills:
* Personal characteristics necessary for position are: teamwork, exceptional written & communication skills as well as being able to present solutions to diverse audiences.This job description has been written to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities and qualifications required of employees assigned to this job. This document does not create an employment contract, implied or otherwise, other than an ‘at will’ relationship.
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